No, we offer our services throughout most parts of Johannesburg and surrounding areas. It's just an originating name.

Cash, EFT (FNB), and soon enough, all major bank cards using a portable point of sale (POS) machine.

No. Payment is to be made in full upon job completion and everything is satisfactory. Thank you for understanding.

Probably not, no, especially if it involves removing the screen. Disassembling and working on foldable phones is nearly impossible without damaging their super thin and delicate folding screens.

Nope, TVs are just too much. One wrong move and the screen itself is dead. Plus, they're too big and bulky to transport and work on.

As of right now, no. Not yet, anyway. ERC would like to include this service in the future for anyone in any city or province around the country looking to have their device sent in to be worked on by ERC. We are looking into it.

Yes, work carried out by ERC comes with a 3-month warranty on most repairs. Such repairs as stick drift on game controllers do not come with a warranty, as they're essentially designed to fail over time. Don't blame us, blame the manufacturer for using disposable parts.

No, just give us a shout and we'll come out to your location.

Any and all. If it's a computer of sorts, it can be worked on, including Windows and Apple computers. Whether it be Windows desktop PCs, laptops, or Apple computers such as MacBooks, iMacs, Mac minis, or Mac Pro desktops (all Intel and M-based Apple silicon models), ERC can see to them all.

No. However, that may be the last resort if all else fails. In such cases, you will be notified first on what action you would like to take.

This purely depends on what the task at hand is. It can be several minutes to a couple of days. For the latter, you will always be updated by us.

Probably so, yes. In that case, you should return it to the device manufacturer/retailer you purchased it from to have them look at it whilst it's still under their warranty. East Rand Computers is your alternative go-to out-of-warranty computer repair service.

No, very unlikely. However, if the cause stems from your PC's operating system and its corrupt/damaged system files, then a clean OS install may be needed to resolve the issues. It's then advised to back up as much as you can (if possible) beforehand. You will, of course, be advised first before any further action is taken from ERC's side.

In the case of laptop repairs and services, please also include your laptop's charger. With a desktop computer, nothing else is required. Also, reuse the original packaging (if available) for transportation purposes.

Where relevant, include any login passwords. Otherwise, temporarily change/remove your login password so we can work on your computer uninterrupted.

It is likely, but keep in mind that there might already be a queue of other client's computers that need seeing to first. We will let you know when we begin working on your computer. On the other hand, your computer can be collected the same day you contact us.

East Rand Computers can repair and service all gaming consoles.

No, if your console requires repairs that have nothing to do with system-level files and user data, then your gaming console will not be reset. However, if your console needs resetting for whatever reason, such as replacing the hard drive, you will be informed before continuing with the repairs.

OEM or third-party. It depends on what suppliers have and what the replacement part is for. Also, East Rand Computers will only use high-quality third-party replacement parts.

Gaming console repairs can take anywhere from several hours to a few days. It depends on the complexity of the repair at hand and what it requires to be fixed correctly.

Like all electronics, it's a yes and no answer: liquid damage is a mixed bag of results. Liquid often damages several components, not just one specific isolated part. Therefore, it's like a chain effect that damages one component to the next. That being said, ERC will work on your consoles to the best of our abilities.

More than likely. If your Xbox/PlayStation/Switch game console is still covered under warranty by the manufacturer or retailer you purchased it from, they should be your first repair option. If they're not an option, East Rand Computers is your alternative go-to game console repair service in Johannesburg.

Not necessarily, no. If all else fails, then we will resort to factory resetting your console. This is especially true if your console's hard drive has crashed. Upon replacing the hard drive, the console's respective software will be reinstalled, which in itself is a factory reset. You will always be informed first before any resetting is performed.

Almost any, as long as it's a well-known brand like Samsung, Apple, Huawei, Sony, etc., especially when sourcing replacement components. ERC can repair any cell phone or tablet, whether it's Android or Apple devices.

No, there's no reason to make any software changes or resets unless the specific repair at hand calls for doing so (like a phone or tablet that boot loops or stays on a frozen screen, etc.). In such cases, you will be notified first on what you would like to do.

OEM or third-party. It depends on what is available and who stocks the required item. Also, East Rand Computers will only use high-quality third-party replacement parts.

No. Although ERC uses strong adhesives and glues when reassembling devices, we would never claim that your device is guaranteed to have its IPxx rating back like before. Therefore, do not let your device get wet or submerged in liquids of any sort after it's undergone repairs.

Again, mobile phone and tablet repairs can take minutes or several hours to even a few days, depending on the fault and wait times for replacement parts to arrive.

Depends: liquid damage is unpredictable. Liquid, whether it's water or some sort of drink, damages more than one component, not just one specific isolated part. Therefore, it's like a chain effect and damages one component after the next as they may short each other out. With that said, ERC will work on your devices and conclude.

More than likely, yes. In that case, you should be taking it to the device manufacturer in the first place to have it repaired whilst it's still under their warranty. East Rand Computers is your alternative go-to mobile repair service.

Yes, more than likely. This is more so true if your device needs to be factory reset or its OS needs to be reflashed. In these cases, it's suggested you make a backup of your device if possible so as not to lose anything.